Terms and Conditions

 

Making A Purchase

 

Buying online via RBS Worldpay/PayPal

Once you have chosen your desired item(s) place them in the basket, go to checkout and complete your details. You have the option the checkout using credit/debit card via RBS Worldpay or PayPal or via PayPal to pay with a PayPal account. You will complete your payment through their secure site.

On successful completion of your payment RBS Worldpay/PayPal will email confirmation to you.

 

Other Methods of Payment

We use Evalon Card Services for payments over the telephone and accept all major credit and debits cards, however we can only deliver to the billing address of the card.

For security reasons do not fax, email or post us your card details. We prefer you to provide us with the information over the phone.

Please phone us for bank transfer details. We will send you an email containing our information.

 

 

Returns Policy

If you are dissatisfied with your purchase we offer a refund guarantee, provided that you contact us within 14 days of receipt of your delivery (exceptions apply).

If you wish to return goods to Panik-Design for a refund please contact us by phone or email in the first instance. Provided the goods are in perfect condition, in the original packaging and returned within the agreed time, a full refund will be given on the product.

Remember that the parcel and its contents are your responsibility until they reach us. Our recommendation is that you send your parcel by registered post and that you retain proof of postage. The cost of returning goods is at your expense. This does not affect your statutory rights.

(exceptions) If items are made specifically for you, we are unable to offer refunds or exchanges once the order has been placed. This includes all made-to-order items as well as orders that have been put into production as per the customer’s individual specifications – eg. a specific finish or upholstery colour.

 

Damaged Items

In the unlikely event that your order arrives damaged please contact customerservices@panik-design.com within three working days.